Clubhouse Floor Lead

Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.

Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.

The Clubhouse Floor Lead is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse, whilst leading others to do the same and supporting in the managers absence. The first person any visitor to the club will meet, the Clubhouse Floor Lead must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Floor Lead is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.

THE ROLE

Key Responsibilities:

• Deliver the legendary Rapha experience by inspiring and leading the team to engage, develop and maintain relationships with all Clubhouse visitors
• Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service, setting high standars for the rest of the team to follow
• Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
• Provide expert Rapha product knowledge
• Understand the full café offering and recommend menu items to customers
• Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
• Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
• Maintain the highest Visual Merchandising and House-keeping standards, ensuring that others do the same
• Assist in the planning and delivery of Clubhouse Rides and Events
• Assist in the preparation of café offerings to support the chef as required
• Support the team and work together to create an inspiring and positive working environment
• Lead by example and inspire the team to effectively uncover the customer’s needs and present appropriate solutions
• Assist with the Clubhouse’s staff schedules when the Clubhouse Manager is away
• Use best judgement to make decisions as necessary in absence of Clubhouse leadership team

THE CANDIDATE

• The ideal Clubhouse Floor Lead will have the following skills and qualities:
• Experience in a luxury retail environment
• Ability to demonstrate excellent leadership skills and flexibility to adapt
• Passionate about delivering legendary customer experiences
• A proven track record of delivering results and the drive to exceed expectations
• Personable and friendly – a good communicator that is approachable and engaging
• Ability to prioritise and demonstrate initiative
• Knowledge of the Rapha brand
• Ability to work a mixture of morning, evenings, weekends and some holidays
• Interested in cycling of any form or active sports is desirable
• An interest in coffee/barista training would also be an advantage

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.

• Monthly social events and social away days
• We offer all our employees a 50% apparel discount and a discount for family and friends
• An annual clothing allowance
• Free membership to the Rapha Cycling Club
• Company Pension Scheme
• Enhanced Parental Leave

Our pay range for this role is $24.00 p/h with a bonus potential of 5% of your annual base compensation.